Brokerage Firm Policy and Procedure Manual Topics

The Importance of Documentation

A well-written Policy and Procedure Manual will clarify many of the expectations within your company. It will also minimize your risk of facing expensive litigation, such as a wrongful dismissal or a constructive dismissal lawsuit, by ensuring that your current employment practices conform to current employment-related legislation.

Think of it Like an Insurance Policy

If you should find yourself facing a judge defending yourself against an employment related lawsuit, the only reasonable defense that will work for you will be based on the documentation that you can provide that clearly shows due diligence on your part. The policy manual, along with a clear 'paper trail' of disciplinary notes, etc., will be an important part of that due diligence defense.

From the point of view of your employees, both current and prospective, the Policy Manual will clarify much of what is, or will be, expected of them during their employment. It will also clarify and communicate what they can expect of you, their employer. The best employees will be looking for employment with organizations that present their employment practices in a clear and confident manner.

Ideally, the workplace expectations should be clearly communicated before the employment relationship is established.

Our comprehensive policy and procedure manuals includes the most up-to-date topics real estate brokerage firms face in today's marketplace.

A sample of our manual topics include:

  • Company Position and Philosophies
  • Company Structure and Organization
  • General Company Policies
  • General Associate Information
  • Training and Education
  • Business Development
  • Administration
  • Office Organization
  • Compensation and Commissions
  • Listings
  • Buyer Representation
  • Sales Procedures
  • Commercial Activities
  • Advertising and Marketing
  • Disputes
  • Legal
  • Accounting
  • Agency
  • Customer Service